Communications

Method of communication

The College communicates with parents and carers via email and the Parent & Carer Portal.

At times it may be appropriate for parents or carers to discuss a matter over the phone or in person (outside of the Progress Review Evenings). If this were to be deemed appropriate by both parties, meetings and phone calls should take place at mutually convenient, pre-arranged times.

Parents or carers who telephone reception or arrive at reception in person will not be able to speak to a member of staff unless this has been pre-arranged.

For urgent concerns relating to safeguarding, please email safeguarding@esher.ac.uk or telephone reception to ask for an urgent message to be passed to the safeguarding team.

Staff will endeavour to provide a timely response to any queries, but please bear in mind that many of our staff work part-time and are not required to respond to emails outside of their working hours.

 

Changes to contact details

As part of the application process, a student will enter their personal information for their College profile, and we appreciate that these details may require a further update if personal circumstances (such as a new address) were to change in the future.

If a student or first contact wishes to request a change to any of the information we currently hold on the database (address, email, telephone number, addition/removal of a contact, change in contact communication​ status) this application should be made in writing to the relevant Tutor Team Leader.

In most cases, the request can be processed swiftly, but where further consideration is required, the Tutor Team Leader will (within five working days) ensure that the student and all contacts have the opportunity to provide their view about the requested change. Once views have been received, the requested change corroborated, and legitimate interests considered, the Tutor Team Leader will then confirm what will be actioned to the student and affected contacts.

 

Progress Review Evenings

Please be aware we are only able to provide one appointment slot per student for Progress Review Evenings and other College events and cannot accommodate requests to meet with parents or carers separately.